Gorilla Accounting, a technology-driven accountancy firm exclusively for contractors and freelancers, has won the Bolton News Business Award for Customer Excellence 2019.
The company’s focus on offering all of their clients the best possible customer experience and service has allowed them to triumph at the Bolton News Business Awards 2019, where they competed against other first-rate, shortlisted businesses to come out on top.
Director Daniel Fallows commented: "Gorilla has a national client base; so, it’s brilliant to be recognised locally as a business that delivers market leading services – especially in our hometown."
Gorilla contractor accountants were formed when a group of specialist accountants with many years of experience decided that accounting shouldn’t be a difficult process filled with complex jargon, expensive rates and a personal accountant who’s never there when you need them.
The company’s goal of offering a dedicated, more personal service allowed them to win the prestigious Bolton News Business Award, which showcases Gorilla Accounting’s drive to become a business partner with each of their clients and help them to grow their business.
Mr Fallows said: "We place our clients at the centre of everything we do, so we're thrilled to have been recognised for this award. Our clients really appreciate the fact that they have their own dedicated accountant who can offer unlimited advice. Our client service guarantee also means that, if a client of Gorilla contacts us before 3pm, we promise to reply to them the very same day."
The accountancy firm offers a dedicated accountant, 24/7 access to its online bookkeeping tool, FreeAgent, and is always happy to answer any questions their clients have. This availability, combined with a high degree of trustworthiness, help Gorilla Accounting to offer only the very best service.
And their clients have, undoubtedly, noticed.
Gorilla is the No. 1 accountancy firm on Trustpilot with a score of 4.9/5 and the feedback they collected over a period of 12 months was overwhelmingly positive, showing everyone that the company is doing everything right.
Mr Fallows said: "The team at Gorilla love receiving feedback from our clients, as we’re always looking for ways to improve our offering."
"Gorilla has a national client base so, its brilliant to be recognised locally as a business that delivers market leading services especially in our hometown."
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